Privacy Policy

360 Farms & Winery — Privacy Policy

Effective date: September 4, 2025
Who we are: 360 Farms & Winery (“360,” “we,” “our”) operates in Albany, GA and Little Rock, AR.
Contact: support@360csg.org
• (229) 800-1360 • 801 W. Highland Ave, Albany, GA 31701

1) Scope

This Policy explains how we collect, use, share, and protect personal information when you visit our websites, purchase products, book services or events, join memberships, or use our digital tools (AI Mentor, Pest Identifier, Crop Forecaster, Microclimate Alerts, Voice-to-Journal, etc.).

2) Information we collect

You provide:

Account & profile (name, email, phone, password, location, preferences).

Purchases & bookings (services, dates, attendees, special requests).

Membership usage (messages to AI Mentor, voice notes, uploads for Pest ID, journal entries, crop/CSA preferences).

Communications (emails, forms, reviews, support requests).

Payment details processed by our payment provider(s) (we don’t store full card numbers).

Automatically:

Device & usage (IP address, browser, device IDs, pages viewed, timestamps, referring URLs).

Cookies and similar tech (see Cookies below).

Approximate location (ZIP/city) for alerts and forecasting.

From others:

Payment processors, analytics providers, mapping/video/SMS tools, weather services, and—if you connect—social media or calendar tools.

3) How we use information

Provide and improve the Site, products, bookings, memberships, and digital tools.

Personalize content (e.g., crop suggestions, microclimate alerts).

Communicate about orders, bookings, account changes, and support.

Process payments, billing, refunds, and shipping arrangements (receiver-pays).

Security, fraud prevention, and legal compliance.

Marketing (with your consent where required); you can opt out anytime.

4) Sharing information

We share personal information with:

Service providers (e.g., Wix, payment processors, email/SMS, analytics, video, maps, weather, cloud hosting) under contracts that limit their use to our services.

Business partners you choose to interact with (e.g., Farm Matchmaking listings).

Legal/compliance requests, safety, and rights protection.

Transfers in a merger, acquisition, or asset sale.
We do not sell personal information for money. Some analytics/advertising cookies may be considered a “sale” or “share” under certain state laws—see Your rights & Cookies.

5) Cookies & tracking

We use:

Essential cookies (required for site and checkout).

Functional cookies (preferences, performance).

Analytics (e.g., Google Analytics).

Advertising/retargeting (optional; off by default unless you enable).

Your choices: manage cookies via our banner and your browser settings. We currently do not respond to “Do Not Track” signals.

6) SMS, email & push

Transactional emails/SMS (e.g., receipts, bookings, alerts) are part of the service.

Marketing: opt in/out anytime (email footer “Unsubscribe”; SMS text STOP; HELP for help). Standard carrier rates apply.

7) Data retention

We keep data only as long as needed for the purposes above and to meet legal obligations. Typical periods:

Account & membership: for your account life + up to 24 months after last activity.

Bookings & transactions: 4–7 years (tax & audit).

AI Mentor/Pest ID logs: up to 12 months (service quality & safety).

Voice-to-Journal entries: until you delete them or your account closes.

Web analytics: ~26 months (provider defaults may vary).

8) Security

We use administrative, technical, and physical safeguards appropriate to the data’s sensitivity (encryption in transit, access controls, logging). No system is 100% secure.

9) Children’s privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children without verifiable parental consent. Youth classes require a parent/guardian to register.

10) Your rights & choices

Depending on your location (e.g., California/CPRA, Virginia, Colorado, Connecticut, Utah, EEA/UK GDPR), you may have rights to:

Access/know what we collect and how we use it.

Correct inaccurate information.

Delete your information (subject to legal exceptions).

Portability (receive a copy in a portable format).

Opt out of targeted advertising, cross-context behavioral advertising, or “sale/share” of personal information via cookie settings.

Limit use of sensitive information (if applicable).

Withdraw consent where processing is based on consent.

How to exercise: Email support@360csg.org
with your request and the email tied to your account. We’ll verify and respond within the time required by law. You can also manage many preferences in My Account.

California “Do Not Sell or Share”

Use our cookie banner/settings to opt out of analytics/ads sharing that may be considered a “sale/share” under California law, or email support@360csg.org
with the subject “Do Not Sell or Share.”

11) International users & transfers

We operate in the U.S. and may process data in the U.S. and other countries. Where required, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) for EEA/UK data.

12) Legal bases (EEA/UK)

We process personal data under: contract (to provide services), legitimate interests (site safety, improvements, basic analytics), consent (marketing, certain cookies), and legal obligation (tax, compliance).

13) Third-party services

Our site runs on Wix and may integrate with: payment processors, email/SMS providers (e.g., Twilio/MessageBird), analytics (e.g., Google Analytics), video (Zoom/Meet), maps (Google Maps), and weather services. Their use of your data is governed by their privacy policies.

14) Shipping note

For shipped orders, the receiver pays all shipping charges and carrier accessorials. See Shipping Policy for details.

15) Changes to this Policy

We may update this Policy from time to time. The “Effective date” shows the latest version. If changes are material, we’ll provide additional notice (e.g., email or banner). Continued use means you accept the updated Policy.

16) Contact us

Questions, requests, or complaints:
Email: support@360csg.org
• Phone: (229) 800-1360 • Mail: 801 W. Highland Ave, Albany, GA 31701
If you are in the EEA/UK, you also have the right to complain to your local data protection authority.